We expect delivery to Germany to take approximately 3-7 days. Use our Priority Despatch service for a quicker despatch.
We have German customer service advisors on hand ready to read and reply to your emails. If you need more information about our products or service you can email us in German to sales@wiggle.co.uk
To browse the Wiggle site ready for Germany delivery and with EUR as the currency click click here.
Tax, delivery and despatch information for Germany.
When shopping for delivery to Germany we will automatically:
Remove British VAT and apply the relevant German VAT rate
Only show products and brands available for delivery to Germany. For example food stuff and liquids cannot be shipped internationally.
Display prices in Euro. The total displayed in your basket will be the price you pay as we will charge you in your local currency.
You can cancel the contract within 14 days without stating any reasons in writing (e.g. by letter, fax, e-mail) or – in case you receive the goods before the end of this period – by sending back the goods. The revocation period starts after receipt of this notification on right of revocation in writing however not before receipt of the goods (in case of recurring supply of similar goods before receipt of the first partial delivery) and not before fulfilment of our information obligations according to article 246 § 2 in connection with § 1, paragraph 1 and 2 EGBGB , (Introductory Act to the German Civil Code) as well as our duties according to § 312e, paragraph 1, sentence 1 BGB (German Civil Code) in connection with article 246 § 3 EGBGB. In order to meet the deadline, it is enough to send the revocation or the goods in time. The revocation is to be addressed to:
In case of effective revocation, the mutually received services are to be granted back and any benefits that may have been accrued (e.g. interest) shall be paid back. If the received services/goods can only be returned in deteriorated condition as a whole or partially, the customer may be obliged to pay compensation accordingly. This is not the case if the deterioration is only due to examination of the goods – as would be possible when buying something in an actual shop. Paying compensation can be avoided by not acting as owner of the goods and by avoiding anything that can lead to a deteriorated condition. Goods that can be sent as a parcel shall be returned at our risk. In case the goods delivered correspond to the goods ordered and the price of the goods is lower than 40 Euros or, for goods at a higher price, in case you have not provided the payment or a partial payment according to the contract, the cost of returning the goods will be paid for by yourself. In other cases, return of the goods is free of charge for you. Obligations for the reimbursement of payments must be fulfilled within 30 days. For you, this period begins on the day you send your revocation or the goods and for us, it begins upon receipt. End of Notification of Right of Revocation
End of Notification of Right of Revocation
Exclusion of Revocation Right The Right of Revocation does not apply to distance contracts:
For the delivery of goods that have been customised according to the customer’s wishes or that are clearly tailored to the customer’s needs
For the delivery of audio or video recordings or software, in case the delivered items have been unsealed
Or for the delivery of newspapers and magazines.
Charges of returning goods in case of revocation In case of revocation, you must pay the regular costs of returning the goods if the purchase price of these is not higher than 40 Euros or, for goods at a higher price, if you have not provided the payment or a partial payment according to the contract, unless the goods delivered do not correspond to the goods received.
How to Return goods To help us process your return quickly and efficiently, please follow our online returns procedure.
Japanese New Year Voucher 2012 (Printed voucher): Terms and Conditions
By applying the promotional voucher code to your basket, a discount of 10% will be applied to your total basket cost.*
Guide to applying a promotional voucher code to your order.
Terms and Conditions
Offer valid: from 09/01/2012, expiring on 29/02/2012
Offer restrictions:
This promotion is only open to customers who are having their order shipped to Japan.
Only one promotional voucher can be used per order.
The voucher cannot be applied retrospectively to orders.
Product Exclusions:
There are no exclusions or restrictions that apply to this voucher offer
Individual voucher codes printed on the voucher can be used once only.
First 10,000 orders dispatched from Wiggle to Japan from 1st January will have this special voucher.
If returning items purchased using this voucher the applicable return value will be that as defined by Wiggle’s returns policy less the discount obtained.
Wiggle reserves the right to cancel or amend this offer and terms and conditions at any time without prior notice. Your statutory rights are not affected.
We expect delivery to the Japan to take approximately 5-10 days. Use our Priority Despatch service for a quicker despatch.
You can get free delivery on most orders over £50 which equates to approx ¥7,175.00JPY. Larger and heavier items such as Bikes and cycle trainers incur a £89.99 shipping charge which equates to approx ¥11,600JPY.
We have Japanese customer service advisers on hand ready to read and reply to your emails. If you need more information about our products or service you can email us in Japanese to sales@wiggle.co.uk
To browse the Wiggle site ready for Japan delivery and with JPY as the currency click here.
Tax, delivery and despatch information for Japan.
When shopping for delivery to Japan we will automatically:
Remove British VAT at 20%
Only show products and brands available for delivery to Japan. For example food stuff and liquids cannot be shipped internationally.
The price for delivery and the free delivery threshold will be displayed in your shopping basket.
Your order may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Please note: It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country.
iDEAL is based on online banking and uses the same security techniques. This means that iDEAL is just as secure as online banking. But how does it work exactly? As soon as you proceed to checkout, and you have set language and currency to NL and Euros, the payment option iDEAL appears on the site. Select your bank. A new window will open in which most of the relevant details have already been entered. So no fiddling around with long numbers or manually having to type in the amount due to Wiggle, etc. When you click on next, you will be asked to verify the payment in the manner specific to that bank (e.dentifier, ASN Digipas, Easykey, Tan-code, Random Reader, Digipas, Identifier or Webber). As soon as you are done, click on next and the bank will check and authorise the payment. In the final window, click on close and you will be redirected to the homepage of the webshop. The amount has been taken from your account directly and your order from Wiggle will be processed.
Is iDEAL only intended for use in the Netherlands or can it also be used in other countries?
It is only possible to make payments using iDEAL between current accounts with Dutch banks, in other words, only with online stores which have a Dutch current account. It is, however, possible that a foreign merchant has outsourced the collecting of payments to a Collecting Payment Service Provider.
Immediately visible on your bank statement
As soon as you have authorised the payment, your bank account online will show that money has been taken. This enables you to keep track of all your expenses. What is more, the web shop will have your name, account number and the paid amount on file. In case something goes wrong, your payment can be located via these data.
Easy to recognise on your bank statement
Your bank statement will display iDEAL payments clearly. The notes accompanying the payment will include a 16-digit iDEAL transaction ID and the date and time of payment.
Why do I see a strange name on my bank statement?
When you have made an online purchase you expect that the name of the merchant appears on your bank statement. Because this is the party to whom you paid the money to.
However, possibly a merchant has outsourced the collecting of payments to a third party. Such a party is called a Collecting Payment Service Provider (CPSP). The name of this CPSP is listed on your bank settlement account. For you this makes no difference. Your payment will reach the merchant via the CPSP.
Issues with my payment
Unfortunately, sometimes there are problems creating or processing iDEAL orders.
Here are some of the errors you might receive while creating you order:
The web shop reports that payment for the order has not been received.
You receive an error message whilst placing the order and authorising the payment, but find logging on to your bank account that money has been taken.
You received an error message whilst authorising payment via iDEAL and tried to pay for the order again. On logging on to your bank account, however, you find that money has been taken twice.
When I make a payment, how do I know for certain that I have paid?
When you pay online using iDEAL you will receive a payment confirmation from your bank after you have authorised the payment. The amount concerned will also have been taken from your account on making the payment, which you will be able to see by looking at the account details. When you have completed the payment you can simply log on to your bank, bring up your account details and you will see the payment there.
When I make a payment, how do I know for certain that the web store has received the payment?
A message is automatically sent to the online store reporting the payment status, which tells the store whether the transaction has been successful.
What if an online store says it has not received my payment? What should I do?
If your bank statement shows that the payment has been made, but the merchant states that he has not received your payment, the online store concerned will need to contact its bank. For this the merchant needs the details of your 16-digit iDEAL transaction ID presented in your statement and the date and time of payment. This information can be found in the description field of the payment concerned.
If you cannot sort the matter out with the store concerned, please contact your bank. Your bank is able to look into the matter and determine where the mistake was made: at the merchant, with your bank or the merchant’s bank (or CPSPs’ bank). Please note that you will have the iDEAL transaction number (16 digits) available. With this number your bank will be able to trace your payment.
Is it possible to reverse an iDEAL payment?
Payments made using iDEAL cannot be reversed. As part of the payment process, you are specifically requested to authorise payment. On your initiative the payment cannot be cancelled by your bank once you have clicked the button to make the payment. If you want to cancel your online purchase, relevant legal possibilities apply.
During my iDEAL payment I received an error message. Unfortunately, the amount to be paid was debited from my account, but the merchant did not receive my payment. What shall I do?
Please contact your bank. Your bank can help you in finding out what caused this error message: at the merchant's website or in the link between your bank and the merchant's bank (or the bank of the Collecting Payment Service Provider (CPSP) – this is when a merchant subcontracts the settlement of iDEAL payments to a third party).
During my iDEAL payment, I received an error message. After this I retried another iDEAL payment. Now the amount has been debited twice from my account. What shall I do?
Please contact the merchant. The merchant can verify whether they received double payment, you can request the merchant to refund the amount.
In case the merchant did not receive any payment, please contact your bank. Your bank can help you in finding out what caused this error message: at the merchant's website or in the link between your bank and the merchant's bank (or the bank of the Collecting Payment Service Provider (CPSP) – this is when a merchant subcontracts the settlement of iDEAL payments to a third party).
Where can I get answers to other questions about my iDEAL payment?
For questions concerning a specific iDEAL payment, you should contact your own bank.
ABN AMRO: 0900 - 0024
ASN Bank: 0800 - 0380 (Monday to Friday 8.30 tot 17.00 hrs)
Cancelling an iDEAL order is exactly The same as cancelling any other order with Wiggle.
If you want to cancel an order before we have despatched it, just login into your account and view the orders details of the order you wish to cancel then scroll to the foot of the page and click on the 'Cancel This Order' link. You will be redirected to a specific returns form.
We try to despatch things very quickly so you need to cancel your order very quickly! If your order is already being processed or has been despatched we are unable to Cancel and you will need to return it to us for a refund.
On successful cancellation, your payment should be immediately refunded to your original payment method and you should receive an email from us to confirm this. If there is an error and your order is not cancelled or refunded please contact sales@wiggle.co.uk quoting the order number and they will do their best to help you and refund your payment.
Unfortunately if you change your mind and want your order reactivated we are unable to do this with iDEAL and you will need to place a new order instead.
If you've received item(s) from wiggle and you don't want to keep them for any reason, return the goods to us and we'll give you a full refund for the cost of the item(s). Returned goods must be unused and in a saleable condition. Once we've received them back, we will process the refund via iDEAL.
All returns must have a completed returns form.
We will credit your method of payment used via iDEAL for the items. It may take a couple of working days to appear as cleared funds.
Unfortunately, we are unable to swap items paid for by iDEAL. Please return the item(s) and place a new order for the item(s) you require.
If you have received a wrong or faulty item, please follow the same procedure and clearly indicate the reason for returning the order. NB: We will refund the postage for such a return order in the form of a voucher. In order to receive this refund, you will need to provide customer services with proof of postage. Please copy and send the receipt you received in the post office upon returning the item to us.
It may be possible to alter an item you have ordered if you discover it is the wrong one. However, the total cost of the order cannot be greater than the total cost of the original order.
Orders can only be altered before they are being processed and despatched. We try to process and despatch things very quickly so you need to be very quick!
Please contact sales@wiggle.co.uk for help. They will try to answer your query as quickly as possible but it may take a couple of days after the weekend and your order may already have been despatched.
We expect delivery to Spain to take approximately 4-7 days. Use our Priority Despatch service for a quicker despatch.
Wiggle is delighted to announce that we are offering free delivery on all items including bikes and frames to customers in Spain.
We have Spanish customer service advisors on hand ready to read and reply to your emails. If you need more information about our products or service you can email us in Spanish to sales@wiggle.co.uk
To browse the Wiggle site ready for Spanish delivery and with EUR as the currency click here.
Tax, delivery and despatch information for Spain.
When shopping for delivery to Spain we will automatically:
Remove British VAT and apply the relevant Spanish VAT rate
Only show products and brands available for delivery to Spain. For example food stuff and liquids cannot be shipped internationally.
Display prices in Euro. The total displayed in your basket will be the price you pay as we will charge you in your local currency.
The price for delivery and the free delivery threshold will be displayed in your shopping basket.
Tax, delivery and despatch information for Canary Islands.
The customers purchasing from the Canary Islands and paying for their orders via PayPal will be subject to Spanish VAT. In order to avoid this, we recommend our customers from the Canary Islands to pay for their orders via card, since this way we WONT be including VAT.
Our Spanish customers can now benefit from local returns. This means, that when returning goods from Spain, there’s no need to foot expensive international shipping charges. Instead, return your goods to the address below following the guidelines and we’ll collect returns every week to save you time and money.
Note: Please follow these returns instructions accurately
Step 1 - Include on the OUTSIDE of the box
“Wiggle Ltd”
Your Name
Your order number
Step 2 – Include inside the box
A note including the reasons for return i.e. faulty product or wrong size
What you would like us to do
Replace with exactly the same item
Replace with alternate size
Refund
Step 3 – Ship to the following address
Devoluciones de Wiggle C/O General Logistics Systems Spain, Av. de la Cañada 64-66, Módulo K, 28820 Coslada, Madrid, España
We expect delivery to Switzerland to take approximately 3-7 days. Use our Priority Despatch service for a quicker despatch.
We have German, French and Italian customer service advisors on hand ready to read and reply to your emails.
If you need more information about our products or service you can email us in Germany, French or Italian to sales@wiggle.co.uk
To browse the Wiggle site ready for Swiss delivery and with CHF (Swiss Franc) as the currency click here.
Please include a delivery note & comment in your order to ensure our processors bundle your products in one box (where possible).
TAX, DELIVERY AND DESPATCH INFORMATION FOR SWITZERLAND
When shopping for delivery to Switzerland we will automatically:
Remove British 20% VAT.
Only show products and brands available for delivery to Switzerland. For example food items and liquids cannot be shipped internationally.
Display prices in Swiss Franc. The total displayed in your basket will be the price you pay as we will charge you in your local currency.
The price for delivery and the free delivery threshold will be displayed in your shopping basket.
Aim to bundle as many products within one box to reduce the quantity of dispatched boxes. This can potentially reduce customs duties applicable for delivery to Switzerland.
Your order may be subject to import duties and taxes, which may be levied once a shipment reaches your country. For more information please click here.
We expect delivery to the USA to take approximately 5-10 days. Use our Priority Despatch service for a quicker despatch.
You can get free delivery on most orders over £50 which is approximately $82.00USD.
To browse the Wiggle site ready for USA delivery and with USD as the currency click here.
Tax, delivery and despatch information for the USA.
When shopping for delivery to USA we will automatically:
Remove British VAT at 20%
Only show products and brands available for delivery to the USA. For example food stuff and liquids cannot be shipped internationally.
All moneys charged to US customers will be taken in US Dollars. No currency exchange or additional credit card fees will be charged by us or your payment provider.
Display prices in US Dollars. The total displayed in your basket will be the price you pay as we will charge you in your local currency.
The price for delivery and the free delivery threshold will be displayed in your shopping basket.
Your order may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Please note: It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country.
We expect delivery to Canada to take approximately 5-10 days. Use our Priority Despatch service for a quicker despatch.
You can get free delivery on most orders over £50 which is approximately $87.00CAD.
To browse the Wiggle site ready for Canadian delivery and with CAD as the currency click here.
Tax, delivery and despatch information for Canada.
When shopping for delivery to Canada we will automatically:
Remove British VAT at 20%
Only show products and brands available for delivery to Canada. For example food stuff and liquids cannot be shipped internationally.
Display prices in Canadian Dollars. The total displayed in your basket will be the price you pay as we will charge you in your local currency.
The price for delivery and the free delivery threshold will be displayed in your shopping basket.
Your order may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Please note: It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country.
We expect delivery to Australia to take approximately 5-10 days. Use our Priority Despatch service for a quicker despatch.
You can get free delivery on most orders over £50 which is approximately $82.00aud.
Import duties: Our understanding is that bikes, frames and forks, over AUD$1,000 are subject to 10% GST chargeable on the total consignment cost (goods value, shipping and duty). In addition to this there is normally an import processing fee for consignments over AUD$1000 (which is normally just under $50). For example a product over $1,000 - e.g. a $1500 bike with a $150 delivery charge may attract $165 GST, 10% of the total $1,650 upon arrival into Australia. Most other items, including wheels, parts and accessories remain free of any import duties.
Local GST: Our understanding is that this is not typically applied although you need to check the local situation carefully.
To browse the Wiggle site ready for Australian delivery and with AUD as the currency click here.
Tax, delivery and despatch information for Australia.
When shopping for delivery to Australia we will automatically:
Remove British VAT at 20%
Only show products and brands available for delivery to Australia. For example food stuff and liquids cannot be shipped internationally.
All moneys charged to Australian customers will be taken in Australian Dollars.
Display prices in Australian Dollars. The total displayed in your basket will be the price you pay as we will charge you in your local currency.
The price for delivery and the free delivery threshold will be displayed in your shopping basket.
Your order may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Please note: It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country.
Important Notes for Australian Customers
Our understanding of the current tax situation is as follows: All orders not claimed to be exceeding $1,000aud will be free from import duties and taxes. Orders claimed to be valued OVER $1,000aud, will not be delivered by Australia Post until any taxes and duties are paid which is around 5% (you will receive notification from Australia Post that your item is at your local depot). An administration charge may be incurred for this (c$50AUD). We do strongly encourage customers to check the local situation as this changes from time-to-time.
To give you an indication of what items may be liable to import surcharges, visit the Australian Customs site here.
To view FAQ's on Australian Custom Controls, click here.
For further information and comprehensive customs guides, click here.
We expect delivery to New Zealand to take approximately 5-10 days. Use our Priority Despatch service for a quicker despatch.
You can get free delivery on most orders over £50 which is approximately $114.00NZD.
To browse the Wiggle site ready for New Zealand delivery and with NZD as the currency click here.
Tax, delivery and despatch information for New Zealand.
When shopping for delivery to New Zealand we will automatically:
Remove British VAT at 20%
Only show products and brands available for delivery to New Zealand. For example food stuff and liquids cannot be shipped internationally.
Display prices in New Zealand Dollars. The total displayed in your basket will be the price you pay as we will charge you in your local currency.
The price for delivery and the free delivery threshold will be displayed in your shopping basket.
Your order may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Please note: It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country.
Customers outside of the UK must follow the instructions below along with our standard returns procedure.
To help us deal with your return to us quickly and efficiently you must mark all returns as RETURNED GOODS – FAILED SALE. This must be clearly marked on the customs information document ( CN22 and/ or CN 23) on the outside of the packaging. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender.
Europe Free Delivery Promotion: Terms and Conditions
For a limited time only we are offering our European customers FREE DELIVERY with NO MINIMUM SPEND
Offer starts 16/03/2012
Offer ends 31/05/2012
Offer excludes Bikes, Frames and Turbo Trainers
Free Delivery with no minimum spend threshold for below countries:
Austria
Belgium
Denmark
Germany
France
Ireland
Italy
Luxembourg
Netherlands
Portugal
Spain (not inc Balearic Islands or Canary Islands)
Sweden
Wiggle reserves the right to cancel or amend this offer and terms and conditions at any time without prior notice. Your statutory rights are not affected.
Wiggle ships globally to over 70 countries. Free delivery is available to every country that wiggle deliver to although each country outside of the UK has its own minimum spend to qualify for free delivery. Free delivery is available on all orders excluding bikes, frames and indoor trainers (trainers can now be shipped overseas and at the same cost as a bike). The value of the minimum spend will be displayed in your wiggle shopping basket.
International Free Delivery Threshold
Use the 'Language', 'Currency' and 'Destination' box at the top right of the home page, to adjust your individual settings and see the minimum spend that applies to your destination.
Please view the table below to view the specific (GBP) spend threshold to qualify for free delivery.
International Delivery
Spend threshold to qualify for free delivery
Free delivery including bikes and frames: UK, Spain, Belgium and Netherlands. (Excluding bikes and frames) Luxembourg, Spain – Balearic Islands and Spain – Canary Islands (No bikes and frames delivered to Spanish Islands)
£0.00
(Excluding bikes and frames): China, Germany, Eire, Austria, Denmark, France, Italy, Poland, Portugal, Sweden, Estonia, Norway, Australia, Canada, Guernsey, Japan, Jersey, New Zealand, New Zealand Island Territories,USA, .
£50
Hong Kong
£85.00
Czech Republic, Gibraltar, Greece, Hungary, Lithuania, Monaco, Russia, Sardinia, Sicily, Singapore, Slovakia, Slovenia,Switzerland, Vatican City State
£100.00
Macedonia, Moldova, Montenegro, Romania,Serbia, Ukraine
Argentina, Bahrain, Bermuda, Brazil, Egypt, Finland, India, Israel, Jordan Kuwait, Oman, Pakistan, Qatar, Saudi Arabia, South Africa,Sri Lanka, United Arab Emirates, Yemen,
£250.00
Chile, Colombia, Iran, Mexico, Syria, Uruguay
£350.00
Click Here to read more about ordering Bikes, Frames and Indoor Trainers internationally.
Indoor Trainers are available with FREE delivery to Australia and Japan exclusively.
Bikes despatched internationally (outside of the UK and Ireland) are fully assembled and safety checked here at Wiggle before being disassembled and packaged into two separate boxes ready for delivery. The frame will be in one box and the wheels will be in the other box and both boxes will be shipped together.
Some assembly will be required when you receive your bike and full instructions and tools will be provided. For more information on what you need to do when you receive your bike, please see our International Bike Delivery instructions.
Bike Brake Set Up
We recommend that international customers should state in their order notes how they require their brakes to be set up. It it standard procedure to ship bikes in the UK with the front brake on the right and rear on the left. Should you select priority despatch, If there are no notes on the order to advise what brake preference you require, this will cause delays as we will need to phone or confirm the setup before we dispatch your bike.
Bike Tracking
All international bike orders can be tracked online. Should you wish to track your order online, simply put your consignment number which will be supplied to you in your confirmation email, (begins with EE and ends in GB) in the "track your parcel" section on their web-site.
Please use the Parcel Force link to track your order.
Delivery Costs
Please use the table below to check the delivery cost of your bike before you order.
We deliver frames internationally but unfortunately due to their bulky size there are extra costs involved. We have kept our international delivery prices as low as we can and we are always working hard to get the very best deal for all of our international customers.
Frame Tracking
All international frame orders can be tracked online. Should you wish to track your order online, simply put your consignment number which will be supplied to you in your confirmation email, (begins with EE and ends in GB) in the "track your parcel" section on their web-site. Please use the Parcel Force link to track your order.
Delivery Costs
Please use the table below to check the delivery cost of your frame before you order.
Free delivery is available to every country that wiggle deliver to although each country outside of the UK has its own minimum spend to qualify for free delivery. Free delivery is available on all orders excluding bikes, frames and indoor trainers (trainers can now be shipped overseas and at the same cost as a bike). The value of the minimum spend will be displayed in your wiggle shopping basket.
You can also choose to add priority despatch to your order. Priority Despatch means we despatch your goods as soon as we can after we receive your order. If you do not choose priority despatch your order may take an additional 2-3 days to be processed during peak times before it is despatched.
Delivery times are dependant on many factors but we work hard to get your order delivered as quickly as possible. Delivery in Europe will take approximately 2-5 days after despatch and worldwide will take 3-10 days from despatch.
Free delivery is available to every country that wiggle deliver to although each country outside of the UK has its own minimum spend to qualify for free delivery. The value of the minimum spend will be displayed in your wiggle shopping basket.
You can also choose to add priority despatch to your order. Priority Despatch means we despatch your goods as soon as we can after we receive your order. If you do not choose priority despatch your order may take an additional 2-3 days to be processed during peak times before it is despatched.
The price of delivery outside of the UK is dependent on the weight of the order. You will be able to see the shipping cost of your order when you view your wiggle shopping basket. You will also be able to see the free delivery threshold in your wiggle shopping basket.
We ship most items worldwide although some are restricted depending on the exact shipping destination.
The following products usually have shipping restrictions:
Bikes
Energy drink, food and gels
Liquids
Products that contain aerosols
If you select your shipping destination from our home page you will only see products on the site that are available for your selected shipping destination.
For smaller parcels & packages we will despatch your item via Airmail, which is a Royal Mail service. No signature will be required on delivery of your order. Please note that due to the economy nature of the Royal Mail service it is not possible to trace a delayed parcel until 28 days after shipping.
For higher value orders / bulky items we will despatch your item with Parcel Force International via the Express Mail Service EMS & The E-Parcel Group EPG. A signature will be required on delivery of your order. Detailed online tracking information is also available - contact sales@wiggle.co.uk for more information.
Will I have to pay any Customs charges in my country?
There are no import/export duties on goods shipped within the European Union. All goods shipped to EU countries already have the relevant VAT included.
Shipments sent outside the European Union are sold exclusive of VAT and may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Please note: It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask, or expect us to do any of the above. For details of Customs charges please consult your own Customs authorities for the latest rates.
Additional charges for customs clearance must be borne by you; unfortunately we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.
NOTE: Priority Despatch is available for all products except Bikes
Priority Despatch means we fast-track the packaging and shipping of your order so you will receive it as quickly as is possible.
Given the importance of delivery time to our customers, Priority Despatch is the default option on Wiggle.
UK customers should take delivery of items we have in stock within 2 working days.
With Priority Despatch we insure we despatch your order as quickly as possible via either a next-day courier service or Royal Mail 1st Class. This should result in you taking delivery the next working day (after despatch) however we can make no guarantees on the speed of the postal/courier service used which is why we recommend allowing 2 working days.
International orders will take longer depending on destination but we will make sure your goods leave us as quickly as possible.
But when will my order be despatched?
If you order on a working day before 2pm GMT Monday – Thursday we aim to despatch your order the same day.
If you order on a Friday or Saturday we may despatch your order the same day but it may not arrive until the following week as not all postal services deliver at the weekends.
Priority Despatch orders placed on a Sunday will be processed first thing Monday morning ahead of our weekend rush!
Will I receive my order any sooner if I choose priority despatch?
yes - we process orders where priority despatch has been paid for first
if you pay for priority despatch, we will despatch the items we have in stock straight away with the remainder going onto back order. These items are despatched when they have all come into stock or after a week, whichever is sooner
If you select the free delivery option, you may wait up to a week for your goods. We will despatch all your items together when they are all in stock. If we are still waiting for items after a week, we will despatch the ones we do have
Note: We do not currently provide priority despatch for Bikes.
Order your new bike before 2pm and for only £29.99 you will jump the queue for guaranteed delivery within 2 working days.
Note: Priority delivery is subject to successful processing and security checks before deadline.
How does it work?
To benefit from Priority Delivery, simply ad your chosen bike to your basket and select priority delivery during checkout.
Note; A "working day" comprises Monday - Friday and does not include weekends or bank holidays. e.g. order before 2pm Wednesday and opt for Priority Bike Delivery and your bike is guaranteed to be delivered by Friday before 12pm midday. Subject to all security checks.
Wiggle offers courier delivery to international customers allowing orders to be fully traceable. The price of this service is dependent on the delivery country or region.
If your order qualifies for the courier service you will be shown this as a delivery option in the Basket and Checkout pages. Here you can select which delivery method you would like.
If you select to upgrade to the traceable courier service we will send you an email with details on how to track your order once your order has been placed.
The courier delivery option is available when all the items in your order are in stock. If your order contains items which are currently on order (i.e. items marked as 'none in stock' or 'out of stock') you cannot use the courier service. However, you could still get traceable courier delivery for your in stock items by placing two separate orders; one order for all in stock items and one for the on order items.
Courier delivery is not available for customised items or bikes, however Wiggle may choose to despatch your order using a courier.
Courier Price List
Country/Region
Free Delivery Thresholds for International Delivery (£)
This depends on which despatch method you choose. If you select Priority Despatch we will despatch your goods as soon as we can after we receive your order. If you choose Free Delivery this may take longer.
Priority Despatch
