Award Winning Global
Tri-Sport Shop

Customer Services

International Free Delivery Threshold

Wiggle ships globally to over 70 countries. What's more, FREE shipping applies to all orders over a minimum spend, with the exception of Bikes, Frames and Indoor Trainers.

Use the 'Language', 'Currency' and 'Destination' box at the top right of the home page, to adjust your individual settings and see the minimum spend that applies to your destination.

Click Here to read more about ordering Bikes, Frames and Indoor Trainers internationally.


Worldwide delivery

Wiggle deliver to over 70 countries worldwide.

Free delivery is available to every country that wiggle deliver to although each country outside of the UK has its own minimum spend to qualify for free delivery. Free delivery is available on all orders excluding bikes, frames and indoor trainers (trainers can now be shipped overseas and at the same cost as a bike). The value of the minimum spend will be displayed in your wiggle shopping basket.

You can also choose to add priority despatch to your order. Priority Despatch means we despatch your goods as soon as we can after we receive your order.  If you do not choose priority despatch your order may take an additional 2-3 days to be processed during peak times before it is despatched.


which countries will wiggle despatch to ?

We currently desptach to the following countries:


How long does worldwide delivery take?

Delivery times are dependant on many factors but we work hard to get your order delivered as quickly as possible.  Delivery in Europe will take approximately 2-5 days after despatch and worldwide will take 3-10 days from despatch.

Free delivery is available to every country that wiggle deliver to although each country outside of the UK has its own minimum spend to qualify for free delivery.  The value of the minimum spend will be displayed in your wiggle shopping basket.

You can also choose to add priority despatch to your order. Priority Despatch means we despatch your goods as soon as we can after we receive your order.  If you do not choose priority despatch your order may take an additional 2-3 days to be processed during peak times before it is despatched.


Will I have to pay any Customs charges in my country?

There are no import/export duties on goods shipped within the European Union. All goods shipped to EU countries already have the relevant VAT included.

Shipments sent outside the European Union are sold exclusive of VAT and may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Please note: It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask, or expect us to do any of the above. For details of Customs charges please consult your own Customs authorities for the latest rates.

Additional charges for customs clearance must be borne by you; unfortunately we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.


How quickly will my order be despatched?

This depends on which despatch method you choose. If you select Priority Despatch we will despatch your goods as soon as we can after we receive your order. If you choose Free Delivery this may take longer.


Can all items on wiggle be despatched worldwide?

We ship most items worldwide although some are restricted depending on the exact shipping destination. 

The following products usually have shipping restrictions:

  • Bikes
  • Energy drink, food and gels
  • Liquids
  • Products that contain aerosols

If you select your shipping destination from our home page you will only see products on the site that are available for your selected shipping destination.


How will my order be despatched?

For smaller parcels & packages we will despatch your item via Airmail, which is a Royal Mail service. No signature will be required on delivery of your order. Please note that due to the economy nature of the Royal Mail service it is not possible to trace a delayed parcel until 28 days after shipping.

For higher value orders / bulky items we will despatch your item with Parcel Force International via the Express Mail Service EMS & The E-Parcel Group EPG. A signature will be required on delivery of your order. Detailed online tracking information is also available - contact sales@wiggle.co.uk for more information.


How much does worldwide delivery cost?

The price of delivery outside of the UK is dependent on the weight of the order. You will be able to see the shipping cost of your order when you view your wiggle shopping basket. You will also be able to see the free delivery threshold in your wiggle shopping basket.


International Returns

Customers outside of the UK must follow the instructions below along with our standard returns procedure

To help us deal with your return to us quickly and efficiently you must mark all returns as RETURNED GOODS – FAILED SALE. This must be clearly marked on the customs information document ( CN22 and/ or CN 23) on the outside of the packaging. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender.


What currency will I pay for my order in?

  • You will pay for your order in the currency displayed on the order confirmation page. This excludes Japanese Yen*.
  • The price displayed when you confirm your order will be the price you pay when your order is processed and will not change.
  • This amount will be charged to your credit/debit card / PayPal account in the currency displayed
  • VAT is automatically included for destination countries in the EU.

*Customers using Japanese Yen.

  • Orders placed in Japanese Yen will be charged to your credit/debit card / PayPal account in GB Pounds Sterling as displayed on the order confirmation screen.
  • The price in Japanese Yen shown on the site are for information only and are displayed at the current exchange rate.
  • Your card provider will convert this into your local currency at their normal rate
  • Any additional charges made by your card provider are your responsibility


Shopping from the USA

We expect delivery to the USA to take approximately 5-10 days. Use our Priority Despatch service for a quicker despatch.

You can get free delivery on most orders over £50 which is approximately $82.00USD.

To browse the Wiggle site ready for USA delivery and with USD as the currency click here

Tax, delivery and despatch information for the USA.

When shopping for delivery to USA we will automatically:

  • Remove British VAT at 17.5%
  • Only show products and brands available for delivery to the USA. For example food stuff and liquids cannot be shipped internationally.
  • All moneys charged to US customers will be taken in US Dollars. No currency exchange or additional credit card fees will be charged by us or your payment provider.
  • Display prices in US Dollars. The total displayed in your basket will be the price you pay as we will charge you in your local currency.
  • The price for delivery and the free delivery threshold will be displayed in your shopping basket.
  • Your order may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Please note: It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. 


Shopping from Canada

We expect delivery to Canada to take approximately 5-10 days. Use our Priority Despatch service for a quicker despatch.

You can get free delivery on most orders over £50 which is approximately $87.00CAD.

To browse the Wiggle site ready for Canadian delivery and with CAD as the currency click here

Tax, delivery and despatch information for Canada.

When shopping for delivery to Canada we will automatically:

  • Remove British VAT at 17.5%
  • Only show products and brands available for delivery to Canada. For example food stuff and liquids cannot be shipped internationally.
  • Display prices in Canadian Dollars. The total displayed in your basket will be the price you pay as we will charge you in your local currency.
  • The price for delivery and the free delivery threshold will be displayed in your shopping basket.
  • Your order may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Please note: It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. 


日本からのお買い物

 

日本からのお買い物についての詳細はこちらをクリックして下さい。

 

日本への配送、日本円での参考価格が表示されたwiggleのページをご覧になるには、こちらをクリックして下さい。

 

Shopping from Japan - English Translation

Please click here for information on ordering from Japan

To browse the Wiggle site ready for Japan delivery and with YEN as the currency click here.


Shopping from Australia

We expect delivery to Australia to take approximately 5-10 days. Use our Priority Despatch service for a quicker despatch.

You can get free delivery on most orders over £50 which is approximately $82.00aud.

Import duties: Our understanding is that bikes, frames and forks, over $1,000aud may be subject to a 5% import duty (chargeable on the amount over $1,000 - e.g. a $1500 bike may attract $50 in import tax - 5% of the $500 over $1,000) upon arrival into Australia. Most other items, including wheels, parts and accessories remain free of any import duties.

Local GST: Our understanding is that this is not typically applied although you need to check the local situation carefully.

To browse the Wiggle site ready for Australian delivery and with AUD as the currency click here

Tax, delivery and despatch information for Australia.

When shopping for delivery to Australia we will automatically:

  • Remove British VAT at 17.5%
  • Only show products and brands available for delivery to Australia. For example food stuff and liquids cannot be shipped internationally.
  • All moneys charged to Australian customers will be taken in Australian Dollars. 
  • Display prices in Australian Dollars. The total displayed in your basket will be the price you pay as we will charge you in your local currency.
  • The price for delivery and the free delivery threshold will be displayed in your shopping basket.
  • Your order may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Please note: It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. 

Important Notes for Australian Customers

Our understanding of the current tax situation is as follows: All bikes, frames and forks are subject to 5% import duty on amounts over $1,000aud. Cycle parts, accessories and wheels are not liable for import duty upon receipt into Australia. We do strongly encourage customers to check the local situation as this changes overtime.

To give you an indication of what items may be liable to import surcharges, please view items 8712 thru 8714 of the Australian Customs Tariff here.

To view FAQ's on Australian Custom Controls, click here.

For further information and comprehensive customs guides, click here.


Shopping from New Zealand

We expect delivery to New Zealand to take approximately 5-10 days. Use our Priority Despatch service for a quicker despatch.

You can get free delivery on most orders over £50 which is approximately $114.00NZD.

To browse the Wiggle site ready for New Zealand delivery and with NZD as the currency click here

Tax, delivery and despatch information for New Zealand.

When shopping for delivery to New Zealand we will automatically:

  • Remove British VAT at 17.5%
  • Only show products and brands available for delivery to New Zealand. For example food stuff and liquids cannot be shipped internationally.
  • Display prices in New Zealand Dollars. The total displayed in your basket will be the price you pay as we will charge you in your local currency.
  • The price for delivery and the free delivery threshold will be displayed in your shopping basket.
  • Your order may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Please note: It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. 


Comprar desde España

“Esperamos que la entrega a España tarde aproximadamente entre 3-7 días, pero puedes usar nuestro servicio de Envío prioritario si deseas un envío más rápido.”.

La entrega es gratuita para la mayoría de los pedidos de más de £50.00 libras, es decir, aproximadamente 55.60 Euros.

Disponemos de un servicio de atención al cliente en español dispuesto a leer y a responder a tus correos electrónicos. Si necesitas más información acerca de nuestros productos o servicios, puedes mandarnos un correo electrónico en español a la dirección siguiente sales@wiggle.co.uk

Para navegar por la página Web de Wiggle predispuesta para la entrega en España y con el Euro como moneda preestablecida, haz clic aquí.

Impuestos, entrega y datos de envío para España.

Cuando compres y la entrega se haga en España, nosotros automáticamente:

  • Quitamos el IVA inglés y aplicamos el IVA español correspondiente.
  • Sólo mostramos productos y marcas disponibles para su entrega en España, por ejemplo, los alimentos y los líquidos no se pueden enviar internacionalmente.
  • Mostramos los precios en Euros. El total que muestre tu cesta es el precio que pagarás, ya que te cobraremos en tu moneda local.
  • Indicaremos en tu cesta los costes de envío y el umbral de entrega gratuita.

Shopping from Spain - English Translation

We expect delivery to Spain to take approximately 3-7 days. Use our Priority Despatch service for a quicker despatch.

You can get free delivery on most orders over £50.00 which is approximately 55.60 Euros.

We have Spanish customer service advisors on hand ready to read and reply to your emails.  If you need more information about our products or service you can email us in Spanish to sales@wiggle.co.uk

To browse the Wiggle site ready for Spanish delivery and with EUR as the currency click here

Tax, delivery and despatch information for Spain.

When shopping for delivery to Spain we will automatically:

  • Remove British VAT and apply the relevant Spanish VAT rate
  • Only show products and brands available for delivery to Spain. For example food stuff and liquids cannot be shipped internationally.
  • Display prices in Euro. The total displayed in your basket will be the price you pay as we will charge you in your local currency.
  • The price for delivery and the free delivery threshold will be displayed in your shopping basket.


Aus Deutschland einkaufen

Für Informationen zu Bestellungen aus Deutschland klicken Sie hier

Um die Wiggle Webseite mit Lieferung nach Deutschland und Euro als Währung zu browsen, bitte klicken Sie hier

 

Shopping from Germany - English Translation

Please click here for information on ordering from Germany

To browse the Wiggle site ready for Germany delivery and with EUR as the currency click here


Acheter de la France

Nous estimons que la livraison en France tardera entre 3-7 jours. Vous pouvez utiliser notre service d’envoi prioritaire

si vous désirez que la marchandise vous soit envoyée plus rapidement.

L’envoi de la majorité des commandes de plus de £50.00 livres, c’est-à-dire environ 55.60 Euros, est gratuit.

Nous avons un service client en langue française prêt à lire et à répondre à vos courriers électroniques. Si vous désirez plus d’info sur nos produits et nos services, vous pouvez nous envoyer un courrier électronique à l’adresse suivante: sales@wiggle.co.uk

Pour parcourir le site de Wiggle avec la livraison en France et avec l’euro comme monnaie, faites clic ici.

Information sur impôts, livraisons et envois en France.

Quand vous achetez des produits à être livrés en France, nous faisons automatiquement les changements suivants :

  • Nous enlevons la TVA britannique et appliquons la TVA française correspondante.
  • Nous montrons seulement les produits et les marques disponibles pour la livraison en France ; par exemple, nous ne pouvons pas envoyer de la nourriture ou des liquides internationalement.
  • Nous affichons les prix en euros. Le montant total affiché dans votre panier est le prix que vous payerez, étant donné que nous vous facturons dans votre monnaie locale.
  • Le prix de la livraison et le seuil de la livraison gratuite seront affichés dans votre panier.

Shopping from France - English Translation

We expect delivery to France to take approximately 3-7 days. Use our Priority Despatch service for a quicker despatch.

You can get free delivery on most orders over £50.00 which is approximately 55.60 Euros.

We have French customer service advisors on hand ready to read and reply to your emails.  If you need more information about our products or service you can email us in French to sales@wiggle.co.uk

To browse the Wiggle site ready for French delivery and with EUR as the currency click here

Tax, delivery and despatch information for France.

When shopping for delivery to France we will automatically:

  • Remove British VAT and apply the relevant French VAT rate
  • Only show products and brands available for delivery to France. For example food stuff and liquids cannot be shipped internationally.
  • Display prices in Euro. The total displayed in your basket will be the price you pay as we will charge you in your local currency.
  • The price for delivery and the free delivery threshold will be displayed in your shopping basket.



Free Delivery to Over 70 Countries Worldwide

Wiggle gives you FREE UK DELIVERY and can also offer FREE INTERNATIONAL DELIVERY depending on the total value of your order. To find out if you qualify for free delivery on bikes click here.

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© wiggle 2010         Privacy Policy | Terms & conditions Wiggle Ltd. 3 Optima, Northarbour Spur
Portsmouth, Hampshire, United Kingdom, PO6 3TU
Company No: 2667809
VAT No: 884 2571 94
There are no facilities for customer collections at this address.
Executive Directors: Humphrey Michael Cobbold, Paul James Bolwell and Andreas Panteli