Our commitment to you

We have always set out to be the kind of company that we would want to deal with if we were making an online purchase. Consequently, we take security and customer service very seriously indeed and appreciate the trust placed in us by all of our customers when giving us their card details.

Our current security procedures are exemplary and as near impenetrable as existing technology will allow. They are constantly reviewed and updated to take account of any new threats.

If you pay for your order at wiggle with a credit or debit card, your card details will be encrypted and saved on our system for future use. This allows us to charge your card for goods as they are despatched, rather than in advance. It also allows us to quickly issue refunds and to speed up the process of despatching any back orders you may be waiting for.

Measures that we take

We have implemented a number of measures to ensure our site and your details are as secure as possible.

When you send us your personal information, the link between your PC and our server is encrypted using Industry standard methods - usually referred to as SSL (128 bit encryption).

Once your information reaches our server, the card details are further encrypted before being stored on our secure server behind its firewall. Your card number is never stored in any human readable format.

Our computers use your card details to take payment automatically. Our employees have no access to any sensitive customer information.

wiggle is protected with

What else can I do

The overwhelming majority of online transactions are completed safely and efficiently. However, there are some things you can do to minimise the chances of fraud. Everyone using the internet should follow the tips below:

It is essential that your PC is kept up to date with the latest anti-virus and anti-key-logger software, as the weakest point of any internet transaction is often the users PC.

Wiggle will never e-mail or call you to ask you to disclose or verify your wiggle password, credit card or bank account number. You should only give out this information directly on the wiggle website or when you contact wiggle directly. If you are contacted or receive an unsolicited e-mail which asks you to confirm or provide your wiggle password or personal or banking information, disregard the request and report the incident to us for investigation.

If you receive a suspected fake wiggle e-mail, discover a spoof wiggle website, or if anything raises your suspicions, please report it to us at data@wiggle.co.uk, forwarding any suspicious e-mail including the full headers directly.

If using a public computer, such as in a library or Internet cafe, always log out when you've finished using wiggle.

Take care of your identity and privacy

Avoid identity theft by using an up to date web browser and blocking bogus emails with a spam filter

Always use strong passwords.

Keep your passwords to yourself. Anyone who knows your password can access your account - although they cannot get any details of your credit/debit card. Do not write down your password. When creating a password, use at least 10 characters, a combination of letters and numbers is best. Do not use dictionary words, your name, your partner's name, your e-mail address or other personal information that can be easily obtained. You should change your password frequently. Avoid using the same password for accounts on different websites.

For more information about what you can do visit http://www.getsafeonline.org

Secure Web Pages

Make sure whenever you are entering any personal details you are using the secure wiggle website. This can be done by checking that https:// is visible in the address bar at the top and also looking out for the padlock. The following images show the main points to look out when you are entering details online.

Microsoft Internet Explorer 7

1. https:// is in the address bar
2. Padlock is visible



Microsoft Internet Explorer 5.x and 6.x

1. https:// is in the address bar
2. Padlock is visible



Mozilla Firefox 2.0

1. https:// is in the address bar
2. Padlock is visible
3. Padlock and wiggle URL - www.wiggle.co.uk

Privacy statement

Wiggle is committed to safeguarding the privacy of our users while providing the highest possible quality of service. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). If you have any requests concerning your personal information or any queries with regard to these practices please contact data@wiggle.co.uk

Contact Information

Wiggle Ltd
3 Optima
Northarbour Spur
Portsmouth
Hampshire
PO6 3TU
United Kingdom

Email: sales@wiggle.co.uk

Chief Executive Officer: Humphrey Michael Cobbold
Merchandising Director: Paul James Bolwell
Finance Director: Andreas Panteli

Information collected
We collect the information you supply to us through our registration forms, and every time you e-mail us. We also collect information automatically about your visit to our site. The information obtained in this way, which includes browsing patterns, is only used in aggregate form, and as such cannot be used to identify you. This aggregate information is used to:

• aid strategic development
• audit usage of the site

• providing the best possible service processing any orders you may have made
• providing you with information about products and services we offer

Use of cookies
Cookies are alphanumeric identifiers that are transferred to your computer's (or alternative web browsing device’s) hard drive through your Web browser to enable our systems to recognise your browser and to provide rich shopping features such as recommend products and loyalty discounts, as well as the storage of items in your Shopping Basket between visits. The Help menu in most common browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, because cookies allow you to take advantage of some of Wiggle’s essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Wiggle.co.uk features that require you to Sign in. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

Disclosures
We will not pass your information to any third parties. You can also email us to stop receiving any information about us and our services by clicking here. If you have any queries about our Privacy Statement you should contact us by e-mail data@wiggle.co.uk

Copyright ©
All contents, this include images, artworks and reviews on wiggle website are automatically copyright protected. For more information, please click here.