Shopping from Germany

We expect delivery to Germany to take approximately 3-7 days. Use our Priority Despatch service for a quicker despatch.

We have German customer service advisors on hand ready to read and reply to your emails. If you need more information about our products or service you can email us in German to sales@wiggle.co.uk

To browse the Wiggle site ready for Germany delivery and with EUR as the currency click click here.

Tax, delivery and despatch information for Germany.

When shopping for delivery to Germany we will automatically:

• Remove British VAT and apply the relevant German VAT rate
• Only show products and brands available for delivery to Germany. For example food stuff and liquids cannot be shipped internationally.
• Display prices in Euro. The total displayed in your basket will be the price you pay as we will charge you in your local currency.

Notification of Right of Revocation

Right of Revocation

You can cancel the contract within 14 days without stating any reasons in writing (e.g. by letter, fax, e-mail) or – in case you receive the goods before the end of this period – by sending back the goods. The revocation period starts after receipt of this notification on right of revocation in writing however not before receipt of the goods (in case of recurring supply of similar goods before receipt of the first partial delivery) and not before fulfilment of our information obligations according to article 246 § 2 in connection with § 1, paragraph 1 and 2 EGBGB , (Introductory Act to the German Civil Code) as well as our duties according to § 312e, paragraph 1, sentence 1 BGB (German Civil Code) in connection with article 246 § 3 EGBGB. In order to meet the deadline, it is enough to send the revocation or the goods in time. The revocation is to be addressed to:

Wiggle Ltd
3 Optima
Northarbour Spur
Portsmouth
PO6 3TU
United Kingdom

E-Mail: returns@wiggle.co.uk

Fax: 0044 2392 382 616

Consequences of Revocation

In case of effective revocation, the mutually received services are to be granted back and any benefits that may have been accrued (e.g. interest) shall be paid back. If the received services/goods can only be returned in deteriorated condition as a whole or partially, the customer may be obliged to pay compensation accordingly. This is not the case if the deterioration is only due to examination of the goods – as would be possible when buying something in an actual shop. Paying compensation can be avoided by not acting as owner of the goods and by avoiding anything that can lead to a deteriorated condition. Goods that can be sent as a parcel shall be returned at our risk. In case the goods delivered correspond to the goods ordered and the price of the goods is lower than 40 Euros or, for goods at a higher price, in case you have not provided the payment or a partial payment according to the contract, the cost of returning the goods will be paid for by yourself. In other cases, return of the goods is free of charge for you. Obligations for the reimbursement of payments must be fulfilled within 30 days. For you, this period begins on the day you send your revocation or the goods and for us, it begins upon receipt. End of Notification of Right of Revocation

End of Notification of Right of Revocation

Exclusion of Revocation Right
The Right of Revocation does not apply to distance contracts:

• For the delivery of goods that have been customised according to the customer’s wishes or that are clearly tailored to the customer’s needs
• For the delivery of audio or video recordings or software, in case the delivered items have been unsealed
• Or for the delivery of newspapers and magazines.

Charges of returning goods in case of revocation
In case of revocation, you must pay the regular costs of returning the goods if the purchase price of these is not higher than 40 Euros or, for goods at a higher price, if you have not provided the payment or a partial payment according to the contract, unless the goods delivered do not correspond to the goods received.

How to Return goods
To help us process your return quickly and efficiently, please follow our online returns procedure.