How do I contact wiggle?

If you are contacting us about an order you have already placed, please use the contact form in your order history page. Go to your order history page, click ‘View’ next to the relevant order and at the bottom of the screen follow the link ‘Contact us about this order’.

If you query is not about an existing order please email us via sales@wiggle.co.uk. We aim to respond to all queries as quickly and as thoroughly as possible

Otherwise address any correspondence to our registered office address, which is:

Wiggle Ltd
3 Optima
Northarbour Spur
Portsmouth
PO6 3TU

There are no facilities for customer personal collections at this address. Please do not attempt to collect an order as you will be turned away which may cause offence.  There is no shop front or customer service facility available at our warehouse.

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International Customers

Wiggle can receive and respond to emails in the following international languages:

• Spanish
• German
• French
• Japanese

If you are shopping with Wiggle internationally you will be pleased to know we have skilled Spanish, French, German and Japanese customer service advisers ready to answer any queries regarding help understanding product information / general Q&A’s, translations of order emails and more.

Simply email us as normal via sales@wiggle.co.uk in your chosen language. We aim to respond to all queries as quickly and as thoroughly as possible.

Otherwise address any correspondence to our registered office address, which is:

Wiggle Ltd
3 Optima
Northarbour Spur
Portsmouth
PO6 3TU

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Have wiggle received my email?

When you first email sales@wiggle.co.uk you will receive an automated reply with our current lead time for replying to emails.

If you do not receive this message it means that we have not received the email correctly and this is probably because your email has been blocked by our spam filter.

If you have emailed us for the first time and not received a reply within 4 hours please try the following:

• Ensure the email address you are sending to is sales@wiggle.co.uk
• Use the subject line: Contacting wiggle [and the order number if you have one]
• In the email use only the text: Please contact me
• Do not include any attachments

Following these steps should ensure your email is successfully received. We will then get back to as soon as possible and will deal with your enquiry. 

Please note,

• You will only receive the confirmation message when you first initiate an email with us
• You will not receive the confirmation message when you are replying to emails we have sent you.
• Once you have either received an automated reply or a reply from one of our customer service advisors subsequent emails in the same reply-chain should always be received successfully
• If you are an AOL user please read our Information for AOL users page.

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What if I have a complaint about wiggle?

We've put our heart and soul - not to say the last few years of our lives - into wiggle and we will not allow you to become dissatisfied with us. If you have any complaint, criticism or concern about any service provided by wiggle, just contact us at the address above or preferably email: sales@wiggle.co.uk. We will acknowledge your concern within 24 working hours and offer a resolution within one week.

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